VoIP does not need extra lines and can transport more than one telephone call at a time. Free services include conference calls, call forwarding, automatic redialing, caller ID, call transfer, call return, and voicemail. Out of the office? Out of town? Out of Country? Take your phone adapter with you and connect to the Internet to be back in business. Concerned about 911 services? Not to worry, the FCC has regulated that beginning in the summer of 2010, VoIP providers must shorten the porting period for “simple” ports. Join the millions of individual families and business choosing VoIP.

A lot of people consider VOIP Call Center to be the greatest breakthrough in telephone technology. What does it mean? VOIP is the abbreviation of the phase “voice over Internet protocol”. The acronym says for itself. It means the possibility to use the Internet digital signal for placing calls in exchange for the traditional analog signals that are used in traditional telephony.

VOIP has the telephone voice data broken down into digitized packets. These packets are divided into segments and categories, and then transmitted, in bits and in bytes, by means of a packet switching network, to an indicated IP (Internet Protocol) address. The receiver of the message is another computer that gets and puts the data together at the end of the transmission and then produces a voice on the receiving telephone.

The obvious pluses of the VOIP Call Center in connection with a Public Switched Telephone Network (PSTN) is that the VOIP Call Center do not have a problem with overburdened telephone lines, and doesn’t faces such expenses that traditional telephone services face.

The technology itself is not as new as it seems to be because it have already been used for years by business companies because of the effective cost of having a central telephone system dedicated to all of the telephones in their business.

With forty-seven employees, ooma has been in existence since January of 2004. If you take a look at the people who are involved in ooma, you will find some very impressive names. These names include Andrew Frame, who founded ooma at just twenty-four (after landing a job with Cisco when he was only seventeen) and board member Mike Ramsay, who was the co-founder and CEO of TiVo. ooma also has Sean Parker on its Board of Directors, who was the co-founded of Napster, as well as a founder of Plaxo.

In addition to the top notch talent working at ooma, the other very impressive trait about this company is the amount of money that it has raised. ooma received its first round of funding in January 2005 (which was just a year after it was founded), which was eight million dollars. Just under two years later, it received another eighteen million dollars. In September of 2008, it padded that with sixteen million dollars, and just a few months ago, added $18.3 million, bringing the grand total raised over four and a half years to $60.3 million. With this latest round of financing,ooma is confident that they will be able to reach profitably thanks to the healthy sales of their device which are taking place at Best Buy.

This technology depending on a digital call router which would intercept calls at a main hub and then transfer the analog signal digitally to any phone on the system. The exciting thing about VOIP technology is that it is software-based as opposed to hardware-based. There is very little equipment involved in VOIP technology instead of the big mainframes and PBX routing systems used in traditional digital phone systems. This means that the VOIP is easily maintained and expandable which make this technology the perfect solution for a call center.

Typically, call centers have a large bank of phones that must take and make calls throughout a given time. This heavy volume taxes regular digital phone systems, which can lead to overloaded circuits. VOIP can be expanded through software that means that when call volumes are reaching their max that a buffer can placed quickly to avoid overloaded circuits.